Client Support Administrator

Employer: Melbourne City Mission
Location: Thornbury
Type: Part-time
Ref No:  RM002326
Closing Date:  24 February 2025

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Ongoing part-time position available Thornbury location
Competitive remuneration package with salary packaging benefits available

Melbourne City Mission’s Palliative Care was established in 1981 as the first community-based palliative care service to operate in Victoria. Melbourne City Mission Palliative Care provides an individualised service response to enhance the quality of life of people who are at the end stage of their illness by providing specialist, interdisciplinary health care and practical support. This may include managing complex issues that the end of life presents to the client, their family, and carers.

We are seeking an engaged and proactive staff member to join our Client Support Administration Team The service is provided to residents of the local government areas of Darebin, Hume, Moreland, and Yarra. The Client Support Administrator is responsible for providing front line administrative support and a high level of customer service to clients, carers, staff, and external stakeholders. The role plays an integral part in the overall functioning of the Palliative Care service with responsibilities spanning client interface, information management including data entry and processing; office supply and equipment management; accounts and invoice entry. A component of the role is to work within the Palliative Care Liaison team to provide administrative support to the Liaison Nurse.

We are looking for someone who can:

• Perform administrative duties according to business operations and policies and procedures whilst providing excellent customer service to our clients and their carers, in a sensitive and professional manner. 
• Accurately process client referrals, admissions, discharges, deaths, bereavement discharges as per MCM Palliative Care procedures.
• Maintain electronic client record (PalCare).
• Collaborate with peers and colleagues to ensure efficient and effective service delivery and continuous improvement of all systems and services.
• Maintain the medical consumable and stationery supplies and process orders for medical, stationery and other office supplies as required. As well as, manage on-site resources (room bookings, assisting with set up of room and equipment).

Selection Criteria

To be successful in this role you will need to have:

• Excellent and demonstrable administrative competencies in telephone and reception duties.
• Demonstrated experience using medical terminology in an administrative capacity.
• Strong computer skills in a range of programs including accurate data entry, Microsoft Outlook, Word, Excel and client management systems (PalCare or similar).
• Extremely organised with strong time management skills to juggle priorities and meet deadlines.
• Effective communication skills including the ability to manage requests regarding sensitive and confidential information.
• The ability to be both clear and effective in dealing with others regarding sensitive and confidential information.
• Well-developed interpersonal skills with a commitment to providing exceptional customer service in a challenging environment.
• Demonstrated ability to work autonomously and as part of a team.
• An understanding of the requirements for ensuring child safety.
• It would be desirable for you to have had prior employment within the health setting and a knowledge of medical terminology

A full Position Description is available via the Melbourne City Mission website (refer orange button below).

What is offered

Benefits of working with MCM include:

• Be part of a collaborative leadership team that is supportive respectful and responsive to individual team member’s circumstances
• MCM rewards its employees by providing generous benefits and offering career development and progression.
• Diverse and inclusive organisation 
• Attractive Salary Packaging benefits 
• Supportive learning and development environment with access to MCM’s Online Learning platform, providing hours of professional development
• Culture of continuous improvement